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老板生氣:要培訓所有中高層主管《情商》----HR:這個培訓能做嗎?
2016-05-25 11:01:05 作者:王苑 瀏覽次數:615

老板生氣:要培訓所有中高層主管《情商》

----HR:這個培訓能做嗎?

最近遇到一個正在變革的民營、設備制造公司,要求分批次培訓他們所有的中高層管理者《情商》。在培訓前期的交流討論當中,HR同事告訴我培訓的起因是有兩個部門的主管當眾發生劇烈的沖突:相互指責甚至掀翻了桌子。這件事情引起了公司大老板的關注和重視。HR同時談到他們在與老板溝通時,老板對于這次的沖突事件非常震動,還提到擔心現在因為公司的整體經營狀態不太好,大家尤其是中高層的經理們可能有一些人會負面情緒,可能會影響到生產、銷售等各個環節。所以提出要HR給所有主管安排“情商”的培訓。

當聽到這個培訓有這樣的來歷和背景時,我們內心復雜:這樣的情況做培訓,對于HR和培訓師都會有一些“陷阱”和很大的風險。

那么這里面的風險是什么、如何處理好這類的沖突事件、安排好培訓以及解除老板的擔心,就我過去的經驗,這里有一些思路和大家分享一下:

一、關于培訓的風險:

如果老板因為主管之間發生沖突,認為這兩位主管有不好表現—“情商差”而要求培訓大家,這個培訓將對該當事人的兩位主管是一種“羞辱”(因為培訓背后的意思是你們情商差!是指責…),而其它主管也要被迫參加這個培訓,他們會認為自己是“被陪綁”(通常中層主管不會認為自己的情商差,相反他們通常在這方面自己是優秀的,不管真實的情況如何),從而會對老板產生憤怒、不滿情緒,認為培訓實質是老板在警告他們。這種不滿最容易投射到HR身上(因為HR是執行者,而且對HR發火相對安全),比如對HR部門所做的事和培訓等等表示不滿甚至指責。

尤其是其中把高層主管也加入其中,會令高層主管很“沒有面子”,這些工作平均超過二十幾年的、年齡平均超過43歲的老總們,要與普通的中層主管們平等地“被培訓”,無論是把高層主管單獨在一起培訓,還是插在中層主管當中去“接受培訓”,都會是一件令他們極不舒服、易引對大老板和HR同時產生反感的事情。

所以結論是:這個培訓用這樣的主題和安排方式風險很大,不建議。

那么是不是就不培訓了,這個事情要如何處理呢,這里給到大家一些思路供參考:

二、解決問題、轉化風險需要我們HR同事做雙向的溝通和協調:

HR部門是主管和老板之間的“橋梁”和“潤滑劑”,這種情況下,我們可以幫助、恢復、促進他們之間的了解、理解和良好互動關系

例如:

1.巧妙地與老板溝通,幫助他去了解他這樣做的風險(主管們會不滿意他),以及幫助老板提出更恰當的方法(比如:調查和了解主管壓力情況,關心主管頭痛的問題,關心主管對老板管理上的理解如何和有什么期望,在關心的基礎上提出比如可能是《壓力管理與情商》這樣的主題給主管培訓,或其它主管真正需要的課題,讓主管們感受到的是關懷而非指責警告)

2.巧妙地與中高層的主管溝通:幫助他們了解老板、理解老板的擔心和對他們的期望。并且了解主管們的期望,對老板的期望,了解他們現下頭痛的是什么,問他們希望我們HR如何幫助他們?

另外,在這次的沖突事件中,HR通常可以做的事情比如:

1.了解和關心該發生沖突的兩位主管,看是什么原因引起這個事件的,是他們的個性問題,還是近期工作壓力大,生活壓力大,還是什么其它的原因,比如積怨、個性不合等,“了解情況并安撫主管”。和主管談接下來“如何避免再次發生”,制定行動計劃。

2.同時,也向老板匯報你對兩位主管的了解、包括其它同事對該主管的觀察、以及他們的行動計劃等,讓老板放心,并促進雙方的關系和解。

三、關于如何協助老板達成目的--這個其實是問題解決的重點:

首先我們必須澄清老板的真實深層的意圖,了解老板的煩惱和真正的擔心,才可能為他排憂解難。

比如老板的意圖可能有三種:

1.因公司近期的銷量下降,因而引發了內部比較松懈或者其它某些管理原因,老板確實是想借由培訓來提醒和警告主管們,以后不可以犯這樣的錯誤,這不能夠原諒。

如果是這樣,培訓是老板的一個工具,只要培訓安排了,做了,主管在培訓課堂收尾時的“行動計劃”上寫了,對于老板基本就達到他的目的了。

2.老板內心真正擔心:感覺這不是一個單一的現象,可能還會有其它的主管也這樣,大家真的是需要提高情商能力。

如果是這樣:需要替老板摸清楚一下真正的現況,這種情況是否是真的、存在的情況如何,嚴重程度,是什么樣的原因引發,比如是個別人的個性問題,還是情勢不好、大家壓力過大的原因,還是有其它的不合理事情的原因,還是確實是情商能力不足的原因,公司需要從多角度、具有針對性的去做了解和應對。其中可以包括培訓,也有其它的手段。

3.老板對這兩位主管很生氣,培訓是由他氣頭上發生的擔心引起的。

那么我們需要幫助釋放和轉化老板的生氣:查明事情原因,讓該主管有不會再犯的行動計劃。也需要等到過段時間,老板理智時再與他確認這是否是他真實的想法,再作行動。而在這期間,我們可以去了解其它人的想法和看法,是否也存在這個風險,考慮如何避免的行動,可以給老板提出我們的觀察和建議。

總之,一般來講,培訓或其它的管理行為,需要是“善意”的行動才容易持久有效。我們可以幫助老板以關心主管的角度,去做事,避免造成互相關系的緊張。(少數情況下,老板想要制造這樣的緊張除外)。在主管和老板間做”協調人“:讓他們彼此有更多的了解和理解,建立以互相關心和愛護的良好的互動。這樣通常才會產生比較理想的解決方案。

以上是我們就這件事情所思所想的,與大家分享,也非常愿意聽到大家的一些意見和想法,歡迎多交流。


TAG: 公司治理案例公司規范化管理

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