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管理者到底應該怎樣和員工溝通?
2019-07-05 17:28:07 作者:趙斌 瀏覽次數:12

溝通對于團隊合作是至關重要的。有一個良好的溝通,可以讓下屬明確工作目標、了解執行標準、確定行動方向,只有這樣才能保證工作完成的質量。

作為管理者,良好的溝通也是必備技能之一。那么,我們需要如何跟員工溝通呢?
1、領導要善于引導員工的思路進行溝通。

正確的引導溝通,就會發現問題、解決問題,溝通不是簡單的命令,堵住了員工的嘴,就是堵住了員工的心,心中有解不開的疙瘩,執行就會顯得蒼白無力。

其中,引導員工溝通有個很重要的關鍵點,就是能站在團隊成員的角度,著重溝通對方能聽懂的40%和能執行的20%。不要將某項指令或計劃的所有事項一股腦的傳達給自己的下屬,畢竟他們的理解力、知識面和技能等是有限的,所以應該化繁為簡,換位下屬的立場,從他們的角度,去和他們溝通其能聽懂和執行的。

可是,一項指令不僅是40%和20%,而是100%的,那剩下的又如何辦是好?

“溝通”能讓團隊發揮最大價值,管理者該說什么?

2、了解自己的團隊,區別溝通。

了解自己的團隊,區別溝通,從而建立權責清晰的合作模式和合理的團隊目標。

要想讓一個100%的指令或計劃盡量得到100%的執行,就必須在讓一些人聽懂及執行一個40%和20%的時候,有另一些人去聽懂和執行另一些40%和20%。

這需要我們“因材施教”。而這卻是建立在我們對自身團隊的成員充分了解的基礎上的,知道誰具備什么技能?他們各自的工作經歷是怎樣的?執行的好壞程度?執行態度又是怎樣的?相互之間是否能完美配合?

只有通過了解隊員,隨著一項工作的深入,團隊在面對各種新的決策和取舍的時候,領導者才能制定清晰定義基本路線,才能幫助團建立行事準則,從而幫助彼此之間保持一致,來解決合理搭檔的問題,最終目的就是為了讓執行團隊的成員之間,能夠在聽懂和執行的事項上形成互補,能夠在執行的意愿和態度上形成相互的促進。

“溝通”能讓團隊發揮最大價值,管理者該說什么?

3、維持一定頻率的主題明確的溝通和對話。

談話要有重點并能夠著眼未來。意思是真的沒有必要讓每次的上下級溝通變成工作驗收和自我檢討。這樣的談話雙方都不會享受,更不是一個激勵員工的好方法。

4、建立公正準確的問責和鼓勵機制。

首先員工對自己的工作負責是必要的,但這種衡量不必集中在銷售額、利潤率這類指標上。不論是管理者還是員工自己都應該看到自己付出的努力之于整個團隊起到怎樣的價值,哪怕是調整了PPT顏色讓它看上去更順眼,也應該得到認可。

“溝通”能讓團隊發揮最大價值,管理者該說什么?

5、讓團隊了解自己,并輔以一定的管理。

作為一個管理者,既要去了解自己的團隊,也要努力的讓團隊了解自己。如果一個管理者,能夠讓團隊成員清楚的了解到自己的行事風格、執行要求、效果檢驗標準等信息,團隊成員們就會努力的向自己所要求的方向上去靠。

當然,這對管理者自身提出了高標準、嚴要求。否則,當我們向自己的團隊傳達出的是行事拖沓、執行不嚴的信息的時候,我們的團隊就會更傾向于形式拖沓、執行不嚴。事實上,也只有高執行領導力的管理者才會帶出高執行力的營銷鐵軍。

顯然,管理者不僅需要向上管理、向下管理,還需要管理好自己,并且還需要為自己團隊的執行績效輔以相應的管理措施。

TAG: 溝通技能訓練職業心態與職業發展

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