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國際商務禮儀—商務禮儀決定商業關系

國際商務禮儀—商務禮儀決定商業關系
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【課程大綱】

第一單元:商務形象魅力修煉

一、個人形象氣質提升與魅力管理

1、讓客戶第一時間記住你

2、個人形象設計與行業要求相協調

3、個人形象因客戶不同而做微調

二、商務人士商務表情修煉---“儀容管理“

(一)如何讓男士干練得體

1、商務男士發式發型與其身份地位的匹配性

2、商務男士商務表情的有效應用

3、商務男士面部及手部護理具體要領

(二)如何讓女性知性大方

1、職業女士著裝與選發型的搭配

2、職業女士眼神及表情的管理

3、職業女士濃妝淡抹總相宜

三、商務人士成功職業形象修煉---“儀表管理”

1、形象禮儀:你的形象及著裝時刻在說話

2、穿著的TOP原則:佛靠金裝,人靠衣裝

3、商務男士著裝風格的定位與色彩搭配

4、商務男士高品質西裝、領帶、飾品、鞋襪等配帶要求

5、商務女性百變配飾的完美搭配與職業裝

四、商務人士行為舉止修煉---“交往儀態及個人氣場管理”

1、四種體態“站如松、不動不搖坐如鐘、走路一陣風”

2、你的言談舉止時刻在向客戶訴說:“你是個怎樣的人”。

3、不同場合、不同對象、不同接待儀態

4、商務接待站姿、坐姿、走姿,表達個人氣場

5、商務手勢的應用與影響力

6、善用百變肢體動作,通過儀態讀懂你的客戶

第二單元:商務社交禮儀訓練---商務接待禮儀與拜訪技巧實戰訓練

一、見面禮儀(握手,稱呼,問候,介紹,交換名片)

1、掌握國際交往中禮儀的空間距離

2、問候禮儀---一聲問候傳遞內心的聲音

3、握手禮儀-YourHandshakeSpeaksVolumesAboutYou

4、稱謂禮儀---不同的文化不同的稱呼

5、自我介紹禮儀―大方,充滿自信

6、介紹他人禮儀-要懂得先介紹誰

7、名片交換禮儀--既是一個微型簡歷,又是人際交往中的友好紐帶

二、商務“接待與拜訪”禮儀

1.商務迎接五項原則

2.斟茶倒水禮儀

3.接待中的引導禮儀

A行走引導

B電梯引導

C開關門引導

4.接待中的次序禮儀

A禮節性會晤座次

B公務性會晤座次

C談判座次

D乘車座次

a、轎車

b、商務車

5.商務送別兩大原則

三、商務宴請禮儀—了解東西方差異

(一)、商務“餐飲”禮儀——西餐禮儀

A西餐的座次禮儀

B正式西餐“七”道菜

C餐具的正確使用方法

(二)商務”餐飲”禮儀——飲酒禮儀

A、認識葡萄酒

B、品酒五步驟

C、酒和菜搭配的藝術

D、到餐廳如何點酒

結論:西餐禮儀---不觸犯對方的感覺

四、商務送禮禮儀—不以昂貴為標準

A、各國送禮的忌諱

B、各國送禮的習俗


TAG: 商務禮儀培訓內容山東職業技能培訓

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