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商務禮儀與職業素養-助您在職場游刃有余

商務禮儀與職業素養-助您在職場游刃有余
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【課程大綱】

第一單元:一、讓商務伙伴第一時間記住你

 個人形象設計與行業要求相協調

 個人形象因客戶不同而做微調

二、職場人士社交表情修煉 ---“儀容管理“

 如何讓男士大方得體

 職場男士發式發型與其身份地位的匹配性

 職場男士社交表情的有效應用

 職場男士面部及手部護理具體要領

 如何讓女性知、干練

 職場女士著裝與發型的搭配

 職場女士眼神及表情的管理

 職場女性濃妝淡抹總相宜

三、職場人士成功職業形象修煉 ---“儀表管理”

 形象禮儀:你的形象及著裝時刻在說話

 穿著的TOP原則:場合地點時間著裝

 職場男士著裝風格的定位與色彩搭配

 職場男士高品質西裝、領帶、飾品、鞋襪等配帶要求

 職場女士百變配飾的完美搭配與職業裝

四、職場人士行為舉止修煉---“交往儀態及個人氣場管理”

 成熟與不成熟的身體語言在于是否有目性的運用身體動作

 你的言談舉止時刻在向客戶訴說:“你是個怎樣的人”。

 不同場合、不同對象、不同接待儀態

 商務接待站姿、坐姿、走姿,表達個人氣場

 手勢的應用與影響力

 善用百變肢體動作,通過儀態讀懂你的商務伙伴

 

第二單元:職場商務禮儀訓練 —— 接待禮儀與接待技巧實戰訓練

一、常用稱呼禮儀 ---小稱呼 大智慧

    稱呼技巧、記住對方的名字、多次重復對方稱呼

二、見面禮儀 ---記憶猶新的第一印象

    自我介紹讓你記憶猶新、介紹他人做好橋梁工作

三、握手禮儀 ---這五秒中意味著經濟效益

握手是陌生人的第一次身體接觸,只有五秒鐘的時間,這五秒鐘意味著經濟效益

常見的錯誤握手方法;正確的握手七步法;握手的主動權

四、交換名片禮儀 ---此刻就能記住您

    如何讓對方對你記憶猶新  如何巧妙索要名片

五、迎客、送客禮儀 ---興奮而來 滿載而歸

    來有迎聲、問有答聲、走有送聲

六、高效電話溝通禮儀 ---回味悠長 期待下次

    重要第一聲   接撥電話技巧   移動手機“三不”原則

七、行進、電梯樓梯、進出門禮儀 ---先來后到

    左與右、中央與兩側、內側與外側、專人駕駛與無專人駕駛  

八、社交視線關注禮儀 --- 敞開心扉 親和滿目

    親密凝視區  社交凝視區  公務凝視區

九、社交接待人際距離禮儀 --- 物理距離與心理距離

    親密距離  社交距離  禮儀距離  公務距離

十、陪客乘車禮儀 --- 尊者為先 主隨客便

    司機開車  主人或領導親自駕車  不同車型座次安排

十一、宴請、餐桌禮儀與奉茶禮儀 --- 接待中的高手

    宴請5M注意事項  餐桌座次安排  酒桌文化  奉茶

十二、會客位、會議、簽字及談判位次安排禮儀 ---以客為尊

    桌子橫放時    桌子豎放時  門口設置是標準

十三、商業拜訪禮儀 --- 贏在細節 別輸在習慣

    成功拜訪1秘籍分享


TAG: 商務禮儀培訓內容山東職業技能培訓

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