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《跨部門溝通與協作實務大綱》
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《跨部門溝通與協作實務大綱》

◇ 課程背景:

有效地溝通過程就是高效的管理!管理者溝通能力的好壞,直接影響著每個人在工作上的業績與職場的發展!

— 因部門間低效溝通而造成低效管理,嚴重削弱了組織內部效率!

— 團隊士氣薄弱,向心力和競爭力不強!

— 為什么跨部門溝通總是障礙重重?

— 什么是我們期望的部門間有效溝通的效果?

— 如何使部門間的溝通變得更加有效?

— 部門間低效溝通問題的癥結又在哪里呢?

    針對以上問題,本課程系統從跨部門溝通存在的問題、障礙及如何處理溝通中存在的問題?進行有效剖析與問題解決,并提供行之有效的溝通方式、方法;

分享跨部門溝通的要點,減少沖突,提高企業效率的溝通與協調,確保了企業管理成本的有效降低和高效的企業目標達成。

◇  課程目標:

1、使部門的領導思想一致、產生共識;

2、減少跨部門間摩擦爭執與意見分歧;

3、使部門管理者洞悉真相、排除誤解;

4、減少部門之間互相猜忌、凝聚團隊情感;

5、疏導人員情緒、消除心理困擾,提升部門協作能力;

◇  課程對象:

公司內各部門部長、副部長、主管(中層管理者)

◇  課程方式:

溝通理論剖析+ 案例互動+情景演練+小組討論+現場問答

◇  授課時間:

一天6小時

◇ 培訓大綱

第一單元:有效溝通的原理與要點 (60分鐘)

1、有效溝通的定義與有效溝通意義

2、部門間有效溝通的五種呈現態

3、部門間溝通順暢對企業的意義與管理線幫助

4、您不是一座孤島— 跨部門溝通與協作內涵

小組倒苦水:跨部門溝通的苦在哪里?為什么苦而不甜

第二單元:推倒跨部門溝通障礙墻 (90分鐘)

1、部門溝通中存在的分歧墻

2、部門溝通中存在的回避墻

3、部門溝通中存在的矛盾沖突墻

4、請找出本公司的跨部門中的問題有哪些?并分析障礙的原因

案例: 溫州某低壓電器向總經理的苦惱。

第三單元 : 跨部門溝通的有效方式與方法 (120分鐘)

1 從組織層面剖析提升部門間有效溝通的方式

2 從個人性格、價值取向、學識層面改善溝通的方式

3 部門間理想的溝通境界

4 跨部門溝通的五個方法與應用

5 跨部門溝通如何求同存異?

6 跨部門溝通如何有效解決問題?

游戲:撕紙互動。

案例:某大型物流企業財務部與營銷部的矛盾在哪里?如何溝通處理?

第四單元:跨部門團隊協作要項精義 (90分鐘)

1 單個團隊的力量有限——部門攜手才會產生1+1大于2的力量

2 跨部門協作三大原則八項注意

3 跨部門協作的底線堅守與共同推進事項——游戲規則

4 跨部門協作的愉悅與信任如何建立?

5 跨部門不是組織結構的跨越而是組織同理心溝通的共鳴

案例:美的電器跨部門協作的經典個案分享。

 

▲ 課程大綱為禹老師知識著作產權,未經其許可,套用/轉載必究!


TAG: 銷售溝通技巧培訓賞識教育案例

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