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《高端商務禮儀》

《高端商務禮儀》
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《高端商務形象管理》課程大綱

 

課程介紹

越來越多的職場人士發現,職場的成功不僅僅是你的業務能力有多強,還取決于很多的看似不重要的因素,這些就是我們提到的“細節決定成敗”,也許第一眼的印象,你給對方的印象是加分的,那么你會發現,接下來的洽談會變得非常的順暢,也許你不清楚,一個小小的著裝或者禮儀的細節沒有注意到,結果洽談失敗,我們卻不知道失敗的原因是什么!讓員工了解形象了解禮儀,至少可以做到不在這些方面給自己和企業減分,另外,一個企業員工的外在精神面貌也決定了一個企業對外給人的印象,也是一個企業文化形成的重要一環!

 

課程收獲

了解禮儀文化的內涵

了解職場禮儀的“雷區”

了解禮儀在不同行業的差異

禮儀的24個模塊的詳細講解

禮儀的24個模塊的互動式練習

 

課程對象

職場人士企業各層員工

 

課時

1天,共6小時

 

授課方式

講授、案例分析、小組活動、討論、小組練習、互動式體驗

 

課程內容

 

第一單元:禮儀文化和現代應用

1、 了解禮儀文化

電影片段(中西方禮儀)

小組討論(為什么要注重禮儀)

2、 職業形象的重要性

現場選擇一個學員進行職業形象蛻變

小組討論(學員分享)

 

第二單元:職場禮儀完美塑造

1、 儀表禮儀
職場妝容的基本要求
職場著裝的基本要求
西服穿著的原則禁忌

2、 儀態舉止禮儀
站姿、坐姿、走姿、蹲姿的規范訓練
常用手勢與規范:引導、介紹、資料的遞接

3、 表情禮儀
微笑禮儀
眼神禮儀

4、 商務會面禮儀
稱呼禮儀
介紹禮儀
握手禮儀
名片禮儀
位次禮儀

5、 聯絡禮儀
電話禮儀
電郵禮儀
拜訪禮儀
饋贈禮儀

6、 溝通禮儀
上下溝通
平行溝通
客戶溝通

第三單元:禮儀的規范化訓練

1、 對每個禮儀進行規范化訓練

2、 情景劇演練

3、 小組討論


TAG: 商務禮儀培訓內容山東職業技能培訓

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